Many numbers, one inbox
WhatsApp through Meta's official API or by QR Code — both at the same time, each number the way it makes sense — plus Instagram, Messenger, Telegram and email. Queues by department, skills and a cap per agent.
WHATSAPP CUSTOMER SERVICE · AI · MANY NUMBERS
FappZap is a customer service platform by Fapp — Factory of Apps (Brazil). The whole team answers WhatsApp, Instagram, Messenger, Telegram and email on one screen, with an AI bot in front, an AI voice agent on calls and real tickets with SLA. It runs hosted by Fapp or on your own server (Windows or Linux), and the apps speak English, Portuguese and Spanish.
WHAT IT DOES
WhatsApp through Meta's official API or by QR Code — both at the same time, each number the way it makes sense — plus Instagram, Messenger, Telegram and email. Queues by department, skills and a cap per agent.
Answers from the knowledge base you teach, understands audio, images and documents, waits for the customer to finish typing, and hands the chat to a person with the history attached when it doesn't know.
Answers calls to your official WhatsApp number, with an IVR by keypad or speech, books appointments and transfers live to a person. Each call gets a transcript, recording and summary.
Owner, status, priority, first-response and resolution SLA in business hours, work orders, satisfaction surveys and a customer portal where clients follow their tickets.
Drag-and-drop flow builder (questions, conditions, API calls, departments), "when X happens, do Y" automations, campaigns with staggered sending, sales funnel and reports.
Internal chat with voice and video calls, screen sharing and meetings of up to 20 people (with the voice module), plus IT management with network map, alerts and monthly reports.
APPS
FappZap on the Microsoft Store, in English, Portuguese and Spanish.
Signed app downloaded from our site (outside the Play Store for now), with notifications and calls.
Installed from the browser: it becomes an icon on the home screen with notifications, video and calls.
PRICING
Reference prices in Brazilian reais (BRL), per month on the annual plan; the monthly plan with no lock-in is 25% higher. No charge per user or per conversation. Outside Brazil, talk to us on WhatsApp for a proposal in your currency.
1 WhatsApp number, up to 3 agents, all channels, departments, queue, knowledge base and AI.
3 numbers and unlimited agents, flows, funnel, calendar, reports and satisfaction surveys.
5 numbers, everything in Professional plus the connector API, campaigns and managed backup.
8 numbers, ERP integration, your own brand, dedicated environment and priority support.
No catch: messages you start through Meta's official API and the AI providers are billed by them, directly to your company. FappZap shows that cost and lets you cap it.
FAPP ECOSYSTEM
Cloud management (ERP): customers, sales, finance, work orders and contracts. A quote made on WhatsApp goes to Fapp GE and becomes a sale.
Restaurant system in the browser. With FappZap, the bot checks the menu and orders, and the manager can pause delivery through the assistant.
Accounting for firms in Brazil and Paraguay. It joins the ecosystem soon; no FappZap integration yet.
FAQ
FappZap is a customer service platform for WhatsApp and other channels, made by Fapp — Factory of Apps, in Vila Velha, Brazil. The whole team answers on one screen, with an AI bot, an AI voice agent on calls and tickets with SLA.
No. FappZap works with Meta's official API and also by QR Code, and you can use both at once. The QR Code follows the rules of regular WhatsApp and carries the same risk of limits; for zero risk of blocking, use the official API.
Yes. The apps are in English, Portuguese and Spanish, and Meta's official API works in any country. Meta charges by country, directly to your company. Prices are set in Brazilian reais; outside Brazil we send a proposal on WhatsApp.
Where you choose. There is an installer for Windows and Linux, so the system and the database run on your server. If you prefer, Fapp hosts it for you on servers in Brazil, with automatic backup.
It answers from what you taught it: a knowledge base per department, tone of voice and limits you set. Outside that, the bot hands the conversation to a person, with the history attached.
Yes. The AI voice agent answers calls to your official WhatsApp number, with an IVR by keypad or speech, and transfers live to a person when the customer asks. The voice runs on your own accounts with the AI providers, who bill you directly.
Yes. A flow can call your system's API in the middle of a conversation, and the connector API lets your system open conversations, send messages and trigger flows in FappZap, with signed webhooks.
Ask for a demo on WhatsApp. In Brazil there is also a 30-day free trial at fappzap.cloud, with no credit card.
NEXT STEP
WhatsApp +55 27 99998-8768 · Phone +55 27 99881-2611 · contato@fappsolutions.com